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Return Policy for Hill & Ellis Handbags and Panniers

Leather bags and panniers available at Le Velo Victoria

Hill & Ellis Leather Handbags and Panniers:

Exclusive to Le Vélo, these handbags and panniers are shipped directly to you from the United Kingdom.

Warranty: Your leather handbag, pannier and pannier clips come with a 1 year warranty from the date of purchase when used under normal conditions & as the product was intended. Please keep your proof of purchase for this. In the rare case of a problem arising within this timeframe our first step is to repair the item. If we cannot repair it, we will either replace the handbag (our first choice) or refund the cost of the bag.

Care: The leathers have been specifically chosen for their durability but to keep the leather at it's best we advise using a good quality leather balm once a month to clean and protect the leather. Visit your local cobbler for a quality leather balm. As with all leather goods, in wet weather we recommend using the waterproof cover provided to keep the bag and contents dry but if the bag does get wet, wipe off any water from the leather as soon as possible to prevent marking. Note: if the leather does get wet, allow it to dry naturally. 

Shipping Fee: All Hill & Ellis Leather Handbags and Panniers come with a shipping rate of $65.00. Each item is shipped individually from the United Kingdom, directly to you.

Customs & Duties: As you are purchasing an imported product, there may be duties and/or taxes at the time of delivery of your handbag.

Return Policy for Hill & Ellis product line: We want you to LOVE your stuff as much as we do, for this reason we will accept your return within 15 days of purchase. Please send us an e-mail at sales@levelovictoria.co, we will give you easy instructions on how to return the item. Of course the item must be unused and in the same condition you received it along with the original packaging and receipt or proof of purchase. Once we receive the parcel, we'll refund your money. 

Do not send the leather pannier or handbag to the manufacture. To return your product, mail your returned item to: Le Vélo Victoria, #205 – 455 Sitkum Road, Victoria, BC V9A 7N9

Please consider using a trackable shipping service or purchasing shipping insurance for the cost of the bag. We cannot guarantee that we will receive your returned item.

Shipping Policy/Carriers

We use Canada Post as our shipping carrier.